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Claiming guide

Help fans connect their Fan Passport safely.

Explain invite links, supporter history, visibility and creator-scoped Fan Passport identity.

Guide overview

Connecting supporter history should feel safe for fans. An invite connects supporter history to a creator-specific Fan Passport, but it should not create a payment, subscription or paid access by itself.

Guide sections

What to review

Each section keeps Fan Passport identity, recognition, access and paid support clearly separated.

What a Fan Passport is

A Fan Passport is a fan's creator-specific identity inside your Fan Season. It can show display name, supporter history, badges, current Community Rank, recognition and active-access summary.

Why fans connect

Fans connect to carry past support into the Fan Season, appear in Community Recognition if they choose and keep identity creator-specific.

Visibility choices

Fan Passport identity should not be forced public. Fans should be able to stay private, visible only to the creator, public or anonymous public depending on what the product supports.

Connecting history is not checkout

An invite does not start a subscription, create an invoice, charge the fan, unlock paid content or activate a Support Pass. Paid access must come from an explicit purchase or creator grant.

How creators should explain it

Tell fans that connecting is about supporter history and Fan Passport identity. If paid offers exist, explain them separately so fans understand the difference between supporter history and active paid access.

Checklist

  • Explain what claim links do
  • Tell fans claiming is not a payment
  • Show visibility options clearly
  • Keep previous-support recognition separate from active access
  • Use creator-specific language for the passport
  • Provide support for mismatched or missing records
  • Avoid public pressure around spending

Does claiming cost money?

No. Claiming a Fan Passport does not create a charge.

Can a fan claim without appearing publicly?

Yes, fans should have privacy and visibility choices.

Does a claimed legacy record unlock paid content?

No. Paid content requires an active paid offer or creator grant.

Next step

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Related guides

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