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Safety guide

Keep your Fan Season safe and understandable.

Set rules for privacy, moderation, visibility, access boundaries and safe fan recognition.

Guide overview

Fan Seasons are public-facing community spaces. Safety starts with clear rules: what fans can show, what invites mean, what access requires and how creators handle moderation.

Guide sections

What to review

Each section keeps Fan Passport identity, recognition, access and paid support clearly separated.

Make visibility explicit

Fans should understand whether their name, badges, Community Rank, supporter history or Community Recognition entry is public, private, creator-visible or anonymous public. Avoid surprising fans with public display.

Separate recognition from paid access

A badge or supporter-history record should not automatically mean paid access. Keep recognition, Community Rank, Supporter Status and active-access status clearly separated.

Moderate public spaces

Leaderboards, comments, public Passports and community messages should have moderation expectations. Use reporting, blocked terms and creator review where available.

Protect imported data

Imported emails and supporter records should be masked or handled carefully during review. Do not expose raw imported data publicly.

Explain paid access clearly

Fans should know what they are buying before checkout. Direct support is support only. Paid creator offers can unlock access when the offer says so.

Checklist

  • Review visibility defaults
  • Keep imported private data out of public views
  • Explain what badges and ranks mean
  • Add moderation rules for public areas
  • Avoid public payment rankings
  • Make paid access conditions clear
  • Give fans a way to ask for claim help

Can fans stay anonymous?

The product should support anonymous or private visibility where possible, especially for Community Recognition and Fan Passport identity.

Should imported emails ever be public?

No. Imported emails and private supporter records should not be exposed publicly.

Can creators manually grant access?

Yes, creator grants can be used when appropriate, but they should remain explicit and auditable.

Next step

Put this guide into action.

Review trust and safety
Related guides

Keep building with the next handbook chapter.